Agent Insights

Empower leadership with the data they need to set their frontline staff up for success.

20%

Increase in productivity

35%

Decrease in attrition

65%

Increase in compliance
Performance management
Performance management

Agent workflow insights

Agent workflow insights

Agent workflow insights

We empower agents with their own stats, one click away. Leadership is empowereed with real-time and historical workflow insights, agent journey mapping, and more.

We empower agents with their own stats, one click away. Leadership is empowereed with real-time and historical workflow insights, agent journey mapping, and more.

Real-time alerts
Real-time alerts

Automated real-time monitoring

Automated real-time monitoring

Automated real-time monitoring

Support teams have some of the most demanding requirements for real-time data. They are often monitoring various stats and course correcting throughout the day. We make this easy by monitoring what's important to you. Select your data point, set your threashold, and we'll notify you in Slack when your attention is required.

Support teams have some of the most demanding requirements for real-time data. They are often monitoring various stats and course correcting throughout the day. We make this easy by monitoring what's important to you. Select your data point, set your threashold, and we'll notify you in Slack when your attention is required.

Automated reporting
Automated reporting

Reporting on auto-pilot

Reporting on auto-pilot

Reporting on auto-pilot

Imagine having your very own on-call analyst. That's what it's like with SwiftCX reporting. Simply set the parameters of the report you want and our system will deliver it, automatically, through Slack, at the times you specify. Fresh data, automated, on your terms.

Imagine having your very own on-call analyst. That's what it's like with SwiftCX reporting. Simply set the parameters of the report you want and our system will deliver it, automatically, through Slack, at the times you specify. Fresh data, automated, on your terms.

Look Inside

Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.

Look Inside

Are you ready to take your team's performance to the next level? Set up time with our team for us to show you around.

2024 SwiftCX Inc.® All rights reserved.

2024 SwiftCX Inc.® All rights reserved.